Contact us
We're here to help. Send us a message and our team will get back to you within one business day.
Get in touch
- Call us+256 700 000 000
- Emailhello@madostore.co.ug
- Visit usMado Store Plaza, Kampala Road, Kampala
Our stores
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Mado Store Kampala Road
Mado Store Plaza, Kampala Road, Kampala, Kampala
+256700000000
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Mado Store Acacia Mall
Acacia Mall, Kisementi, Kololo, Kampala, Kampala
+256700000001
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Mado Store Ntinda
Ntinda Shopping Complex, Kampala, Kampala
+256700000002
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Mado Store Entebbe
Entebbe Road, next to the airport, Entebbe, Wakiso
+256700000003
Quick answers
Do you deliver countrywide?
Yes. We deliver across Uganda. Kampala and surrounding areas are usually same-day or next-day; major towns take 1 - 2 working days and other districts 2 - 4 working days.
Is delivery really free?
Delivery and standard installation are free on orders above USh 150,000. For very remote locations a small logistics fee may apply and we will always confirm before dispatch.
What payment methods do you accept?
We currently accept Cash on Delivery (cash or Mobile Money — MTN MoMo / Airtel Money — on arrival) and card payments on delivery. You inspect the product before you pay.
Can I return a product?
Yes — most products can be returned within 7 days in their original packaging and condition. Hygiene products and custom orders are excluded.
Is the warranty valid in Uganda?
Yes. All products carry a manufacturer warranty that is honoured locally. Register your product on our warranty page to make any future claim faster.
Can I track my order?
Yes. Use the Track my Delivery page with your order number and the phone number you used at checkout to see the live status.